If for any reason you would like to make a return, please contact us within 5 business days after the tracking shows as "delivered" or before receiving your order, and we will be glad to authorize your return. Returned items must be delivered to us unused, damage-free, in its original packaging. The customer is responsible for the return postage. The Laser Cave Supplies cannot be held responsible for any item(s) damaged or lost in the return shipping process. We recommend using an insured and trackable service.
Once we’ve received your return, we will inspect the item(s). If the returned supplies meet the requirements, we will process a refund to your original payment method (minus the original shipping charges, discounts, and processing fees). Boxes labeled with "Free Shipping" are subject to a refund minus a $20.50 shipping charge. Damaged items that can not be sold again will not be eligible for a refund.
We reserve the right to refuse any unauthorized return or when the item(s) returned does not meet the return requirements.
Discounted items, "as-is" items and final sale items are not eligible for a return.
All returns are subject to a 10% restocking fee.
The easiest and fastest way to reach us is by using the Facebook Messenger link on our site. You can also reach us by email at info@lasercavesupplies.com
If your order consisted of a box with Free Shipping and you added items that led to a box with paid shipping; if we can fit the added items into the box with Free Shipping, we will issue a credit in the form of a Coupon Code applicable towards any future purchase. The Coupon Code will be sent to the email address used to place the order.